Refund policy

At nua, we are committed to providing high-quality skincare products while ensuring the safety and hygiene of our customers. This policy complies with consumer protection practices applicable in Lebanon, particularly for personal care and cosmetic products.

Returns

Due to the hygienic and personal nature of skincare products, we do not accept returns or exchanges for products that have been:

  • Opened

  • Used

  • Unsealed

This applies even if the product has been partially used or tested.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you are entitled to a replacement under Lebanese consumer protection principles.

To be eligible, you must:

  • Contact us within 48 hours of receiving your order

  • Provide:

    • Your order number

    • Clear photos of the product and its original packaging

Please contact us on Instagram: nua.for.skin

Once your request is reviewed and approved, we will offer a replacement of the same product.

Refunds

We do not offer refunds, but a replacement can be sent when products you have received are damaged or defective.

Exchanges

We do not offer direct exchanges.
If your case is approved, a replacement for the same item may be sent.

Non-Replaceable Items

The following items are not eligible for return or refund:

  • Opened or used skincare products

  • Products damaged due to improper use or storage

  • Orders reported after 48 hours of delivery

  • Promotional or discounted items (unless damaged or incorrect)

Contact Us

If you have any questions about returns or refunds, contact us on Instagram: nua.for.skin